Plain numbers, no small print
Refund & Cancellation Policy
Plans change. Here is exactly what happens to your money in each case, applied automatically by the booking links in your confirmation email.
Last updated 23 September 2026
Moving a session
- —Free, any number of times, up to 24 hours before the start. Use the "Reschedule" link in your confirmation email.
- —Inside 24 hours the link stops working — email info@apexadvice.com and we will do what we can.
Cancelling a session
- —More than 24 hours before the start: full refund, back to the card you paid with.
- —Inside 24 hours: we refund the price minus a €25 late-cancellation fee, because the slot can no longer be resold.
- —Refunds are issued to the original payment method and typically appear within 5–10 business days.
If you do not show up
- —The session is treated as delivered. We will email you a one-click link to rebook free of charge within 7 days, because life happens.
If we have to cancel
- —You choose: a full refund, or a rescheduled session at no cost. No fee applies.
Waiving the late fee
- —Emergencies are not billed. Tell us what happened at info@apexadvice.com and we can refund the €25 fee.
Premium subscriptions
- —Cancel any time from the billing portal in your account. Access runs to the end of the period you have paid for, and we do not charge you again.
- —We do not refund part-months or part-years, and we do not charge an exit fee.
Written case files
- —Refundable in full until work starts on it. Once the file has been delivered it is non-refundable, because it is written specifically for you.
EU right of withdrawal
- —Consumers in the EU have 14 days to withdraw from a distance contract. By booking a session inside that window, or by generating a report, you ask us to start performance immediately and accept that the right lapses once the service has been fully delivered.
- —Anything not yet delivered is still fully refundable within those 14 days.
Apex Advisory · Harju maakond, Tallinn, Lasnamäe linnaosa · Apex Advisory · VAT EE102743977 · info@apexadvice.com